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Scheduling appointments and information
Feel free to give us a call we are open Monday through Friday
8:30 a.m. to
The Office will close daily for lunch from 12:00pm-1:00pm
for appointments and information.
referrals are made, but walk-ins are not encouraged. Typically any new patient
seeing Dr. Wilkinson will have an examination period which is longer than that
of a follow up visit, so plan out your day accordingly. Please arrange routine
appointments as far in advance as possible. Also, if you are making a follow up
appointment please specify which office you normally seen by Dr. Wilkinson.
Schedules fill up fast, so please call as early as possible for
the best selection of appointment times. If you are unable to keep an
appointment, kindly notify us at least 24 hours in advance so that we may offer
the appointment to another patient in need of care. Dr. Wilkinson may request
that you bring any lab reports, X-rays Films, CAT Scan Films, and other
diagnostic reports, so he may go over them with you at the time of service.
Please ask a staff member what is needed when you schedule your appointment.
A sincere attempt to adhere to the appointment schedule as closely
as possible is always made. The physician and staff appreciate the value of your
time and we too dislike long waiting periods. However, please keep in mind that
patients do not become ill at pre-determined times and surgery may take longer
than anticipated in some cases; therefore, we may sometimes run behind schedule.
Your patience and understanding in these situations is greatly appreciated. The
physician and staff are very grateful for the sympathetic responses so many of
have shown under these extreme circumstances.
All patients are seen by scheduled appointment. Allowances for
Canceling or Rescheduling Appointments
Please provide at least 24 hours notice if you must cancel or
reschedule your appointment.
Your First Visit – Patient Registration
To ensure everything is ready for you to make it to your
scheduled appointment time, please plan to arrive about 15 minutes earlier
because for you first visit you will need to fill out paperwork and to allow for
us to complete your records. Make sure you bring your medical insurance card,
driver’s license or identification card, any important medical records,
including any recent CAT scan films, that should be given to the physician, and
your referral if needed. You will need to inform us about any health problems,
allergies, past surgeries, family medical history, and medications that you are
taking. Not all patients can remember everything about their medical history,
which is why medical records are created, but to ensure a complete record is
created some patients bring us notes, written in the comfort of their own home,
about their medical history. Please bring all insurance information including
insurance cards and, if necessary, your HMO referral. If you are not the primary
card holder for your insurance we will need the person who is the primary's
name, address, phone, date of birth, social security number, and work
information. Your co-pay and any outstanding balance will be collected prior to
seeing the physician. Dr. Wilkinson is a specialist, so you may need to check
with your insurance company to determine the proper co-pay. The office does not
accept credit cards, so please be sure to bring cash or your check book.
In most cases, a physician's referral is needed to see a specialist.
If you do not know if you need a referral call your insurance company before you
make an appointment. Please keep in mind that every insurance company is
different; therefore, it is best if you contact your insurance company to
determine if you need a referral to see a specialist. Failure to follow your
insurance company's guidelines may result in denial of coverage for a visit to
see a doctor, thus making the patient responsible to pay the full medical bill.
After Your Visit With The Doctor
After your examination, your physician may give you prescriptions,
instructions, or other recommendations. We encourage you to ask any questions at
that time. At the conclusion of your visit the physician will inform you about
the next steps to be taken. Any additional appointments may be scheduled at the
end of your appointment or you may choose to call to make an appointment.
Hospital Admissions and Surgery Scheduling
If your physician recommends surgery or hospitalization, the staff
will make the arrangements for you and answer any questions you may have. Dr.
Wilkinson has surgery on Thursdays. Patients will schedule the date for surgery
first as well as any pre-op appointments. The patient may be instructed to set
up an appointment with their primary care physician and to complete any lab work
and tests required before the surgery. The pre-op appointment is typically
scheduled a week prior to the surgery date. When you arrive for your pre-op
appointment you will be given the exact time of your surgery as well as
instructions for the night before surgery. A consent form must be signed and the
patient will be given directions to the surgery center. Depending on the type of
surgical procedure a patient may be instructed not to leave town for 2 weeks
because if Dr. Wilkinson has to do a follow up procedure he needs to be sure the
patient is accessible. Please keep this in mind when picking a date for surgery.
After surgery there will be a one day post-op appointment and instructions about
any further follow up appointments.
Release of Information
We treat all medical information pertaining to each patient seen
in our office to be personal and confidential. It is our strict policy not to
release your records, in part or in full, at any time unless we have written
permission from you. This policy is enforced regardless of the circumstances.
Therefore, we require a signed “Release of Information” form by every patient
before we will copy any information contained within your medical chart to any
third party, including but not limited to, other physicians, insurance
companies, and/or an attorney. Remember, when you sign a release for an
insurance company, you give them access to all information contained in our
medical records unless you restrict the information to be released.
The patient-physician relationship is unique. It implies mutual
trust, openness, and responsibility. Your well-being is extremely important to
us. We will always strive to maintain your confidence in us.
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